Mediation services are designed to assist the participants in reaching a mutually acceptable resolution to controversies. The process may take as little as 1 hour, or as long as few days. It will depend on the complexity of the dispute to resolve the matter. The location of mediation can be at a local library, nearest courthouse or at a place where participants agree upon in advance.
Mediation is a win-win outcome for both parties. Janet Kerobyan has mediated, facilitated and conciliated enough cases to make sure each side is evaluated and heard thoroughly. A successful mediator is attention to details, and every emotion, concern and problem is brought to the table so that no “what if’s” are left after the completion of the session.
It is important to realize that win-win does not necessarily mean an equal win. One party may gain more than the other. But as long as both parties gain more by mediating or negotiating, then a win-win outcome is usually achieved. In order to create a true win-win outcome though, both sides' problems must be solved. That is why the mediator needs to first learn what both sides want. The mediator should be guided by yet another basic principle of human psychology: PEOPLE WANT FIRST TO BE UNDERSTOOD BEFORE THEY UNDERSTAND.